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Privacy Policy Service Terms and Conditions

eParking -service Terms and Conditions

By using eParking services, you agree to comply with these End User Terms and Conditions. The use of the services is not permitted if you do not accept these terms and conditions.

1. General

Welcome to eParking services!

These Terms and Conditions (hereinafter "Terms") of the eParking services (the "Service") apply to the use of the online services at www.eparking.fi and app.eparking.fi, as well as the eParking mobile application and their various contents. These Terms also apply to the sale of services ordered and purchased through them. These Terms apply to the eParking charging service ("Charging Service") and the eParking parking service ("Parking Service"), collectively referred to as the Service.

The Parties to this End User Agreement are eParking / IGL-Technologies Oy (the "Service Provider") and the end user of the Service (hereinafter "Customer"). The Service includes operational guidelines and information that supplement these Terms of the End User Agreement.

Customers include both individuals who purchase the Service for their own use as consumers, and those who use the Service as end users through access provided by another entity (such as an employer, housing company, or educational institution). These other entities are referred to as Community Customers ("Community Customer") in the Terms. 

Customers, and thus subject to the application of these Terms, also include all other individuals who use the Service, such as those visiting the free sections of the Service Provider's websites.

2. Service Provider, Language of Communication, and Customer Support

IGL-Technologies Oy
Business ID: 2304284-4
Korkeakoulunkatu 7
33720 TAMPERE

For questions regarding these Terms, please contact: info@eparking.fi .

Communication within the Service is conducted in the language chosen by the Customer from the language options currently available in the Service (currently Finnish, Swedish, and English). 

Customer support is available in Finnish and English both orally and in written form, and in Swedish in written form.

3. Who can use the Service?

The Service can be used by both private individuals independently and persons who acquire access to the Service through Community Customers, all in their capacity as consumers in relation to the Service Provider.  

For sections of the Service that require registration, we require the Customer to be at least 18 years old, possess legal capacity, and provide a valid mobile phone number and email address. Minors aged 15 to 17 may register as Customers of the Service if they have a vehicle at their disposal in accordance with legislation, which they manage as users of the vehicle, with the explicit consent of their guardian.

4. Opening, Updating, and Closing the Customer's Account, as well as Customer Credentials

The Customer must provide all requested information accurately regarding themselves and the vehicles they intend to use pertaining to the Service for registration, and they must ensure that information is kept up-to-date. 

The Service Provider has the right to reject the Customer's registration for justified reasons and to temporarily or permanently close the Customer's account. Additionally, the Service Provider has the right to terminate the Customer's account if the Customer has not logged into the Service or used the paid features of the Service for 12 months.         

The Customer is responsible for the accuracy of the information provided to the Service Provider. Furthermore, the Customer is responsible for the use and careful storage of their Service username and password. The Customer must ensure that usernames and/or passwords are not disclosed to outsiders. The Customer must notify the Service Provider without delay (phone: +358 34 108 9272 - weekdays from 7 AM to 6 PM) if they have reason to suspect that their credentials have been disclosed to an outside party.

5. Additional User on the Customer's Account

In certain parking areas, the Customer can apply to add an additional user to their account. The Service Provider may approve or reject this application at its discretion. The Customer is fully responsible for ensuring that the additional user complies with these Terms. It is also the Customer’s responsibility to make sure the additional user agrees to these Terms.

6. Formation of the Agreement for the Service and the Subject of the Agreement

The agreement for parts of the Service that require registration is established between the Service Provider and the Customer when the Customer registers and first uses the Service.

If the Customer’s access rights have been arranged by their employer or another organization as a Community Customer, the agreement under these Terms is considered to be formed at the moment the Customer first registers to use the Service. 

The subject of the agreement is the Customer’s access to the Charging and/or Parking Service, as well as the ability to order paid services through them. The Service includes providing the Charging and/or Parking Service to Customers who are within the Service’s coverage area and have the technical means to receive the Services. The Customer is responsible for having the necessary devices, such as a mobile phone, internet connection, payment methods, and for ensuring payments are made. The Customer is also responsible for the adequate protection, functionality, and compatibility of their browser and other software required to use the Services.

7. Using the Charging Service

The Charging Service is accessed through the web or mobile application. Current information and prices for the Charging Service are displayed within the Service. The Service Provider reserves the right to adjust prices flexibly, depending on factors such as the time of day. The price of the Charging Service may also vary per customer, meaning it may differ from the standard rate.

The Customer is responsible for using the Charging Service and charging equipment in accordance with the provided instructions. Before beginning charging, the Customer must ensure that their vehicle’s charging system complies with the standard used in the Charging Service and that their vehicle can be charged through the Service. The charging cable must be connected, the charging process conducted, and ended according to the vehicle-specific instructions and those provided for the charging point. The Customer must check the charging point’s status information and any error messages.

If the Customer uses the Service Provider’s eTolppa -charging point with a schuko socket to charge an electric or hybrid vehicle, they are responsible for using only a compliant charging cable. The current for the cable must be limited according to the available options at the charging location, either to 8 amps (which corresponds to approximately 1.8 kW charging power) in accordance with standard SFS-EN-62752, or to 16 amps (approximately 3.6 kW charging power) in accordance with standard IEC 60884-1:2022.

It is the Customer’s responsibility to ensure that their payment details in the Service are up to date and sufficient at the time they use the Charging Service.

The use of public charging points is charged from the balance that the Customer has loaded into the Service, based on the current price list and other payment terms. The minimum balance that can be loaded into the Service is €5.

The use of non-public charging points is charged from the Customer’s balance in the Service or automatically on a monthly basis, based on the actual use of the Charging Service, the current price list, other payment terms, and the Operational Agreement between the Service Provider and the Customer.

The Service Provider reserves the right to introduce other flexible payment options for the Customer. 

In cases of payment issues, the Service Provider reserves the right to close the Customer’s account. In the event of late payments, the Service Provider reserves the right to charge statutory late interest and, where applicable, collection fees.

The Customer must comply with all parking restrictions and regulations at the charging point.

8. Using the Parking Service

The Parking Service can be used for one-time parking payments, fixed-term seasonal parking, and open-ended seasonal parking. The Customer can apply to extend their fixed-term seasonal parking for the next period through the Service. The extension application must be submitted by the end of the calendar month preceding the last valid month (e.g., to extend parking through October, the application must be submitted by the end of August). Fixed-term seasonal parking is valid for 1, 3, 6, or 12 calendar months, depending on the Customer’s choice. 

Open-ended seasonal parking remains valid until it is terminated by either the Customer or the Service Provider, as defined in section 12 of the agreement.

The Parking Service is accessed via the mobile application. The current information and prices for the Parking Service are displayed within the Service. The price applied to parking is the one in effect at the time the parking session begins. The Service Provider reserves the right to adjust prices flexibly, depending on factors such as the time of day. The price for the Parking Service may also be customer-specific, meaning it may differ from the standard rate.

The Customer is responsible for ensuring that their payment details in the Service are up to date and sufficient at the time they use the Parking Service. 

It is also the Customer’s responsibility to ensure that their fixed-term or open-ended seasonal parking permit for the parking area within the Service is valid and paid for when parking begins, and that each invoice is paid by its due date. The payment request for the seasonal parking fee is generated in the Service approximately 7 days before the start of the next billing or contracted parking period, and payment must be made by the invoice’s due date. If the Customer makes the payment after the due date, the seasonal parking permit will be reactivated once the payment is received. 

For short-term Parking Service use, the Customer is automatically billed twice a month, mid-month and at the end of the month, based on the actual use of the Parking Service, the current price list, and other payment terms. 

The Customer is responsible for using the Parking Service in accordance with the rules and instructions for each parking area, as provided in the Service and/or on-site. The Customer must ensure that the parking area selected from the Service map matches the location and area where their vehicle is parked. 

No refunds will be given for seasonal parking, even if the Customer stops using the Parking Service for any reason during a paid period. 

9. Customer’s Additional Responsibilities Related to Service Use

The Customer is responsible for ensuring that they:

  • Keep their personal information, details about vehicles they use, and any authorized additional users up to date;

  • Remove the license plate numbers of vehicles no longer in their use from the Service;

  • Allow the sharing of location data necessary for using the Service with the Service Provider, at least during times of Service use (the map function within the Service will not work accurately without enabling location sharing on the device), or otherwise ensure that they use the Service in the correct location, even if the map function is less precise without location permission; 

  • Pay Service-related fees on time; 

  • Pay for charging or parking by other means if the Service is unavailable or not functioning (e.g., due to maintenance or poor network connection); 

  • Pay Service-related fees on time; 

  • Comply with parking regulations and instructions and are responsible for parking fines and other consequences resulting from non-compliance; 

  • Report to the Service Provider without delay if their mobile phone intended for Service use is lost or stolen;

  • Use the Service solely by themselves; and

  • Use the Service only for purposes that comply with these Terms, the law, and good practices.

If the Customer does not promptly notify the Service Provider about the loss or theft of their mobile phone or other identification or authentication methods, the Customer is responsible for any purchases made in the Service using their account.

The Customer is fully liable for any damage caused to the Service Provider, other users, or third parties as a result of using the Service in violation of these Terms, the law, or good practices. The Service Provider has the right to block access to the Service and prevent purchases.

Nets serves as the payment service provider for the Service. Payments are also subject to Nets' own terms of use and data protection terms, both of which can be found on Nets' website. Payments can be made using the payment methods currently offered by Nets, which are clearly visible in the Service. On the Customer’s bank statement, the payment recipient will appear as Nets or Paytrail. In case of payment defaults, the Service Provider reserves the right to close the Customer's account in the Service. If payments are delayed, the Service Provider reserves the right to charge statutory interest on late payments and, where applicable, collection fees.

The Customer can communicate with the Service Provider through the Service, for instance, to report any issues identified at charging stations or parking areas, and may upload photos along with text-based messages (together referred to as "Content"). By submitting Content through the Service, the Customer agrees and confirms that:

  • The Content they submit is not illegal or otherwise inappropriate; 

  • The Customer has taken reasonable precautions to identify and remove any viruses or harmful components from the Content before submission; and

  • The Content is their own, or the Customer has unrestricted rights to submit it to the Service Provider.

The Service Provider reserves the right to remove any Content submitted by the Customer at any time, at its discretion, and is not obligated to retain or provide copies of such Content to the Customer.

If the Customer violates their responsibilities, the Service Provider has the right to block their access to the Service and/or terminate the Service agreement immediately, without any obligation to refund the fees paid by the Customer or any third party that acquired the right to use the Service (such as an employer).

10. Service Provider’s Responsibilities

The Service Provider is not liable for any written errors or other mistakes provided and updated by the Customer, nor for any consequences resulting from such errors. Errors including but not limited to incorrect charging or parking events or parking fees. 

The Service Provider makes no warranties regarding the timeliness, accuracy, or completeness of the Service. The Customer understands and agrees that they use the Service at their own risk, and the Service Provider does not guarantee that the Service will be error-free or uninterrupted. The Service Provider is not responsible for the suitability of the Service or any product purchased through the Service for the Customer. The Service Provider is not liable for services offered by third parties, the operation of communication networks, or other functional components, nor for their possible effects on the performance of the Service. 

The Service Provider is not responsible for any damage or loss caused by force majeure, such as legal provisions, actions by authorities, sabotage, war, failures or delays in telecommunications or transportation, boycotts, strikes, epidemics, or other similar situations beyond the Service Provider's control, which could not have been foreseen before entering into the agreement.

The websites www.eParking.fi and app.eParking.fi are provided "as is." The Service Provider does not guarantee that the websites will be available without interruption or error-free. The Service Provider reserves the right to make changes to the websites or restrict access to them at any time.

The Service Provider is only liable to compensate the Customer for direct damages caused by the Service Provider’s negligent conduct in violation of the law or the agreement. Such direct damages typically include the immediate costs incurred in resolving an error, such as phone and postage costs. The Service Provider is not liable for any indirect damages to the Customer or third parties, such as lost profits or financial loss. The Customer is not entitled to compensation for any direct damages unless they promptly notify the Service Provider of the error and submit a claim and evidence of the damage within a reasonable time. The liability of the Service Provider is limited to the extent required by mandatory provisions of Finnish law.

The Service and the Service Provider's websites may contain links to sites owned or maintained by third parties. When accessing such sites, the Customer must familiarise themselves with and accept the applicable terms of use before beginning use. By following links to these sites, the Customer accepts that the sites are not under the control of the Service Provider, and the Service Provider has no influence over the content published on them. The Service Provider is not responsible for any material contained on third-party sites. The inclusion of an external third-party link on the Service Provider’s websites also does not imply that the Service Provider endorses or promotes the sites or the products or services mentioned on them.

11. Intellectual Property Rights

The intellectual property rights to the Service, the Service Provider’s websites, and the materials and trademarks contained within them belong to the Service Provider and third parties, while other rights related to the Service belong to the Service Provider or its partners. 

The Service and the Service Provider’s websites contain copyright-protected material. All rights not expressly granted in these Terms are reserved. Copying, transferring, distributing, or storing any part of the content of the Service or the websites in any form is prohibited without prior written consent from the Service Provider. The Service and the Service Provider’s websites may be viewed and accessed on a computer, mobile phone, or similar device, and parts of them may be printed for the Customer’s own personal use. Even partial distribution of the content is prohibited without separate prior written consent from the Service Provider.

The intellectual property rights to materials added to the Service by the Customer (such as photos and videos) remain with the Customer. 

12. Termination of the Customer Relationship

A Customer who is a consumer has the right to cancel the contract under these Terms within 14 days of its conclusion. Similarly, if the Customer has ordered other products from the Service Provider, the Customer has the right to cancel their order within 14 days of receiving the product. The Customer is not required to provide a reason for exercising their right of cancellation.

If the Customer has requested the commencement of services before the 14-day cancellation period ends by starting to use the Charging and/or Parking Service, the Customer must pay reasonable compensation for the services performed by the Service Provider to fulfill the contract before the Customer submits their notice of cancellation. The Customer's right to cancel does not apply to charging and parking sessions, and the Customer is fully responsible for all payments related to charging and parking sessions incurred before the cancellation of the Service.

Fixed-term or indefinitely valid subscription parking may begin before the end of the cancellation period if the Customer, by starting the use of the Service, has given prior consent for the contract to begin during the cancellation period and has thus accepted that they forfeit their right to cancel.

After the cancellation period has expired, the Customer may terminate the Service. Termination must always be made in writing, either through the eParking app in the reservation details or via email. The Customer must primarily send the email from the email address registered in their eParking account. If this is not possible, the Customer must explain the use of another email address for the termination notice and provide the email address associated with their user account in the eParking app. The notice period is until the end of the month following the current month, meaning if the Customer terminates the contract in August, the contract will end on the last day of September. The Customer’s payment obligations continue until the date when the parking subscription, valid until further notice, ends due to the termination. Some eParking invoices, such as those for electricity consumed during charging, may be sent to the Customer after the contract ends, and the Customer is also responsible for paying these final invoices.

The cancellation and termination notice must be sent to the Service Provider via email at info@eparking.fi and the notice must include the Customer’s name, email address, and phone number.

The Service Provider has the right to terminate the Customer’s Service with seven days' notice if the Customer, despite a reminder, has not made reasonable corrections within a reasonable time to the following issues:

  • The Customer fails to fulfill their payment obligations; 

  • The Customer uses the Service in violation of these Terms or against the obligations they have towards the Service Provider or Corporate Customer; or

  • The Service Provider has reason to suspect that the Service is being misused.

The Service Provider has the right to suspend the implementation of the Customer's parking permit if the Customer has not paid invoices related to the Service by their due dates. The parking permit will be reactivated once the payment has been received by the Service Provider shortly after the due date. The Service Provider has the right to proceed with terminating the Customer’s contract in the aforementioned cases of payment default.  

After the termination of the contract, the Customer's personal data in the user account will be deleted, and the connection between the data and charging history will be severed. Statistical charging history without the possibility of linking it to the Customer will remain with the Service Provider. However, information related to the Customer’s relationship and transaction history will be retained to the extent necessary for potential debt collection and dispute resolution. Additional information regarding the processing time of personal data can be found in the Service Provider’s privacy policy. 

13. Processing of Personal Data 

The Service Provider processes the Customer’s personal data in accordance with the applicable personal data legislation. More detailed information on the processing of personal data can be found in the Service’s privacy policy. The privacy policies of third parties used in the Service, such as parking facilities and payment services providers, can be found on the respective service providers’ websites, and Customers are encouraged to review them as well. 

 

14. Duration and Transfer of the Agreement

These Terms apply to the use of the free, public sections of the Service whenever the Service is accessed. 

The agreement concerning the use of the Service that requires registration is valid either for an indefinite period or for a fixed term agreed with the Customer or as specified in the Customer’s order. The agreement terminates no later than when the Customer's account is closed. 

The Customer does not have the right to transfer the agreement concerning the Service to a third party. The Service Provider may transfer the agreement to a third party by notifying the Customer of the transfer.

15. Effects of Termination of the Agreement

When the agreement concerning the use of the Service ends for any reason, the Customer’s contractual right to use the Service ceases. 

16. Changes to the Service and Terms

The Service Provider has the right to change the content of the Service and these Terms to adapt the content and/or functionality of the Service or the Terms to a changed operating environment, developed business, and/or updated regulations. The Customer accepts the changes by continuing to use the Service. The current valid Terms are available on the Service's website and mobile application. It is the Customer’s responsibility to review any changes to these Terms and to save the applicable contract terms for each order they place.

If the Terms are changed in a way that significantly worsens the position of a consumer Customer regarding a Service already purchased and still in use, the Service Provider will notify such consumer Customers of the upcoming change and offer them the opportunity to terminate the agreement before the changes come into effect.

17. Applicable Law and Dispute Resolution

These Terms are governed by Finnish law, excluding its provisions on conflict of laws.

In the event of a disagreement arising from this agreement or its application, the Parties will primarily seek to resolve the dispute through negotiation. If the Parties cannot reach an amicable agreement, the dispute will be resolved in the first instance at the District Court of Pirkanmaa in Finland. However, a consumer Customer may also bring the dispute to the general court of their domicile or submit the matter to the Consumer Disputes Board.